Upload Q&A pairs, product info, policies, and FAQs. The bot performs full-text semantic search to find the most relevant answer to every visitor question. Supports bulk CSV import and export.
One script tag. No npm, no frameworks, no loading jQuery. The widget is a single self-contained JavaScript file that works on any website — WordPress, Shopify, Wix, or plain HTML.
Set primary color, background, text color, widget position (bottom-left or bottom-right), custom avatar, and welcome message. Preview changes live before publishing.
When the AI can't confidently answer, it automatically presents your contact form inside the chat window. Build your own form fields or embed any third-party form (Typeform, Tally, etc.).
Define shortcut chips (e.g. /hours, /pricing) that appear as tap-to-select buttons in the widget. Visitors get instant answers to common questions with one tap.
Daily session charts, device breakdown, hourly traffic distribution, resolution rate, satisfaction scores (thumbs up/down), and top knowledge base usage. Pre-aggregated nightly for fast loads.
Generate scoped API keys to integrate ChatSaaS AI with your own applications. Keys can be restricted to a specific website and are stored as SHA-256 hashes for security.
CORS domain locking per website, JWT-authenticated widget API, CSRF tokens on all forms, bcrypt password hashing, AES-256 encrypted settings, and per-IP rate limiting.